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Frontline Manager Student


Frontline Manager® Certificate

The Frontline Manager® certificate at Loyola University New Orleans was developed to offer vital training in core managerial skills to first-level managers. With a focus on topics such as supervision, coaching, leadership styles, navigating organizational culture, and time management, the courses are designed to help frontline managers develop into true leaders within an organization. The certificate consists of nine courses and a simulation that are online and self-paced, offering flexibility in the delivery and timeframe. 

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Management Certificate

Guidance from Leaders in the Field

Loyola’s Frontline Manager® certificate program incorporates games, activities, and real-world scenarios to engage students on industry best practices. Students learn at their own pace and have access to the program materials for one full year upon purchase. 

More key features of the program: 

  • Mobile-friendly and 100% online 
  • Guidance from subject matter experts 
  • Badge and credit-awarding

Essential Training for Frontline Managers 

Frontline managers directly supervise as much as 80% of today’s workforce—they play a central role in nearly every industry and market. Acting as the face of the company, frontline managers interact with customers, speak to vendors, negotiate contracts, and manage employees. They are, in essence, a company's strategy in motion and the key to its success. Students in Loyola’s frontline manager certificate program develop essential leadership and communication skills, helping them succeed in this integral role and create a positive work environment for all stakeholders.   

Certificate Courses: 

  • Introduction to Supervision
  • Coaching
  • Progressive Discipline
  • Time Management
  • Work-Life Balance
  • Better Communication
  • Leadership Styles
  • Teams and Groups
  • Simulation: Leading a Team at Dragonfly
  • Navigating Your Organizational Culture

Crediting Details:

  • IACET CEUs: 3.4 (Contact Hours: 34 hours)
  • HRCI Credits: 24 (Type: General: 24)
  • SHRM PDCs: 24

View course descriptions and more information on the certificate purchasing page

Support Just for You

Have questions about our frontline manager certificate program? Contact Loyola’s Office of Professional and Continuing Studies to speak one-on-one with a member of our team.