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Managing Change and Resolving Conflict

Certificate in Managing Change and Resolving Conflict

Leaders and managers are often called upon to deal with the challenging impacts of change, to work through disputes with partners and customers, and to resolve conflict within the organization. This certificate in managing change and resolving conflict offered at Loyola University New Orleans covers the key issues and best practices for managers dealing with contentious situations in the workplace.

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Features of the Program

Each of the seven courses in this suite offer examples, videos from practitioners and experts, interactive games, and review questions to ensure mastery of the material. The courses present strategies that managers can use to help deal with conflict, with case studies and scenarios that highlight key issues. 

Managing Change and Resolving Conflict Curriculum

This program can help both current managers, and those advancing in the management ranks, with the necessary knowledge and skills. It is recommended that learners begin with Introduction to Managing Change and Resolving Conflict course first, and then other courses can be taken in any order. Upon successful completion, you can download and print a certificate of completion.

Certificate Courses: 

  • Leading and Managing Change
  • Handling Difficult Employee Behavior
  • Communicating Collaboratively
  • Handling Workplace Conflict
  • Emotional Intelligence for Managers
  • Negotiations: Resolving Disputes
  • Introduction to Managing Change and Resolving Conflict

Crediting Details: 

  • PMI PDUs: 25
    • Power Skills PDUs: 16.75
    • Business Acumen PDUs: 2
    • Ways of Working PDUs: 6.25
  • IACET CEUs: 3.1 (Contact Hours: 31 hours)
  • HRCI Credits: 32 (Type: Specified - Strategic Business: 4, General: 28)
  • SHRM PDCs: 31

View course descriptions and more information on the certificate purchasing page

Support Just for You

Have questions about the certificate in managing change and resolving conflict? Contact Loyola’s Office of Professional and Continuing Studies to speak one-on-one with a member of our team.